Privacy Policy

1. Introduction This Privacy Policy describes how Escalate Egypt (“we”, “us”, or “our”), a provider of fire safety systems and the authorised agent for Peerless Pumps, collects, uses, and protects the personal information you provide when using our website, https://escaeg.com/. As a business-to-business (B2B) company, we are committed to safeguarding the privacy and security of the information of our clients, partners, and visitors. 2. Information We Collect We collect information to operate our business effectively and to provide you with the best possible service. The types of information we collect include: Information you provide to us directly: This includes your name, company name, email address, phone number, and any details you provide in our contact forms, service inquiry forms, or when communicating with us via email or WhatsApp. Information collected automatically: When you visit our website, we may collect non-personal information such as your IP address, browser type, referring pages, and interaction with our site (e.g., pages visited, duration of stay). This data is collected using tools like Google Analytics and is used to improve our website's functionality and user experience. 3. How We Use Your Information We use the information we collect for the following purposes: To provide and manage our services: This includes responding to your enquiries, providing quotes for Peerless Pumps products, scheduling installation services, and managing after-sales support. For marketing and communication: We may use your information to send you updates about our services, new products, industry insights, or invitations to events like the upcoming Fire & Safety exhibition. You can opt out of these communications at any time. To improve our website and services: We analyse website usage data to understand user behaviour, identify areas for improvement, and enhance the content and functionality of https://escaeg.com/. For security and legal compliance: We use information to protect against fraudulent or illegal activity and to comply with legal obligations. 4. Sharing Your Information We do not sell, rent, or trade your personal information to third parties. We may share your information with: Service Providers: We may share your information with trusted third-party service providers who assist us in our business operations, such as website hosting, email communication services, or analytics providers. These parties are contractually obligated to keep your information confidential. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities. 5. Data Security We take reasonable technical and organisational measures to protect the information we collect against unauthorised access, use, or organisational destruction. However, no internet-based communication can be 100% secure, so while we strive to protect your data, we cannot guarantee its absolute security. 6. Your Choices & Rights You have certain rights regarding your personal information: You may request access to, correction of, or deletion of your personal information that we hold. You may object to the processing of your data for marketing purposes. You can exercise these rights by contacting us directly at info@escaeg.com. 7. Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page, with the "Last Updated" date revised accordingly. 8. Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us at Email: info@escaeg.com